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CUSTOMER SERVICE

Monday to Friday
Closed Saturday & Sunday
8:00AM-5:30PM (ET)
Email: info@muldoonscoffee.com
Tel: (905) 712-2233
Toll-Free: 1-877-512-2233

INTEGRATED ACCESSIBILITY STANDARDS POLICY

 

The following policy has been established by Muldoon’s Own Authentic Coffee Inc to govern the provision of services with Regulation 191/11, “Integrated Accessibility Standards” (“Regulation”) under the Accessibility for Ontarians with Disabilities Act, 2005.

These standards are developed to break down barriers and increase accessibility for persons with disabilities in the areas of information, communications and employment.

Muldoon’s Own Authentic Coffee Inc is governed by this policy as well as the Accessibility Standards for Customer Service Policy and the Accessibility for Ontarians with Disabilities Act, 2005 in meeting the accessibility needs of persons with disabilities.

Commitment

Muldoon’s Own Authentic Coffee is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

This policy will be implemented in accordance with the time frames established by the Regulation.

Accessibility Plan

Muldoon’s Own Authentic Coffee will develop, maintain and document an Accessibility Plan outlining the company’s strategy to prevent and remove barriers from its workplace and to improve opportunities for persons with disabilities.

The Accessibility Plan will be reviewed and updated at least once every five years, and will be posted on the company’s website. Upon request, Muldoon’s Own Authentic Coffee will provide a copy of the Accessibility Plan in an accessible format.

Training Employees and Volunteers

Muldoon’s Own Authentic Coffee will ensure that training is provided on the requirements of the accessibility standards referred to in the Regulation and continue to provide training on the Human Rights Code as it pertains to persons with disabilities, to:

  • all its employees and volunteers;
  • all persons who participate in developing Muldoon’s Own Authentic Coffees policies; and,
  • all other persons who provide goods, services or facilities on behalf of the company

The training will be appropriate to the duties of the employees, volunteers and other persons.

All employees will be trained when changes are made to the accessibility policy. All employees will be trained by January 1, 2015. Muldoon’s Own Authentic Coffee will keep a record of the training it provides.

 

INFORMATION AND COMMUNICATIONS STANDARDS

Feedback

Muldoon’s Own Authentic Coffee will continue to ensure that its process for receiving and responding to feedback is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request.

Accessible Formats and Communication Supports

Upon request, Muldoon’s Own Authentic Coffee will provide, or will arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs due to disability.

Muldoon’s Own Authentic Coffee will consult with the person making the request in determining the suitability of an accessible format or communication support.

Muldoon’s Own Authentic Coffee will also notify the public about the availability of accessible formats and communication supports.

Accessible Websites and Web Content

Muldoon’s Own Authentic Coffee will ensure that our Internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA except where this is impracticable.

 

EMPLOYMENT STANDARDS

Recruitment

Muldoon’s Own Authentic Coffee will notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment process.

Muldoon’s Own Authentic Coffee is committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We encourage applications from all qualified candidates and will discuss an accommodation solution to be used to meet their needs throughout the recruitment and selection process. The information received relating to accommodation will be addressed confidentially.

Recruitment, Assessment or Selection Process

Muldoon’s Own Authentic Coffee will notify job applicants, when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.

If a selected applicant requests an accommodation, Muldoon’s Own Authentic Coffee will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Notice to Successful Applicants

When making offers of employment, Muldoon’s Own Authentic Coffee will notify the successful applicant of its policies for accommodating employees with disabilities.

Informing Employees of Supports

Muldoon’s Own Authentic Coffee will continue to inform its employees of its policies (and any updates to those policies) used to support employees with disabilities, including policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. This information will be provided to new employees as soon as practicable after commencing employment.

Accessible Formats and Communication Supports for Employees

Upon the request of an employee with a disability, Muldoon’s Own Authentic Coffee will consult with the employee to provide, or arrange for the provision of, accessible formats and communication supports for information that is needed to perform his/her job, and information that is generally available to other employees.

In determining the suitability of an accessible format or communication support, Muldoon’s Own Authentic Coffee will consult with the employee making the request.

Workplace Emergency Response Information

Muldoon’s Own Authentic Coffee will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary, and if Muldoon’s Own Authentic Coffee is aware of the need for accommodation due to the employee’s disability. Muldoon’s Own Authentic Coffee will provide this information as soon as practicable after becoming aware of the need for accommodation.

Where the employee requires assistance, Muldoon’s Own Authentic Coffee will, with the consent of the employee, provide the workplace emergency response information to the person designated by Muldoon’s Own Authentic Coffee to provide assistance to the employee.

Muldoon’s Own Authentic Coffee will review the individualized workplace emergency response information when the employee moves to a different location in the organization, when the employee’s overall accommodations needs or plans are reviewed.

Documented Individual Accommodation Plans

Muldoon’s Own Authentic Coffee will maintain a written process for the development of documented individual accommodation plans for employees with disabilities.

If requested, information regarding accessible formats and communications supports provided will also be included in individual accommodation plans.

In addition, the plans will include individualized workplace emergency response information (where required), and will identify any other accommodation that is to be provided.

Return to Work Process

Muldoon’s Own Authentic Coffee maintains a documented return to work process for its employees who have been absent from work due to a disability and who require disability-related accommodations in order to return to work.

The return to work process outlines the steps Muldoon’s Own Authentic Coffee will take to facilitate the return to work and will include documented individual accommodation plans as part of the process.

This return to work process will not replace or override any other return to work process created by or under any other statute (ie. the Workplace Safety Insurance Act, 1997).

Performance Management, Career Development and Advancement, Redeployment

Muldoon’s Own Authentic Coffee will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees, or when redeploying employees.

Questions about this policy

This policy has been developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation will be provided by:

hr@muldoonscoffee.com , (905) 712-2233.